Welcome to the web site of Arajilla Lord Howe Island Retreat & Spa (Arajilla).
Use of this site is also dependent on third party websites. By using this site further, information may be gathered by the following organisations, which have their own privacy policies.
- Google Analytics, Google AdWords, Youtube (https://policies.google.com/privacy)
- Facebook (https://www.facebook.com/about/privacy/)
- The Booking Button (https://www.siteminder.com/legal/privacy/)
Arajilla owns the intellectual property rights to all content on the web site. Content is managed by Arajilla.
Unless otherwise stated, copyright law protects all materials contained in this web site. The content of our web site is intended for personal use; it may not be saved, reproduced, distributed, transmitted, displayed, published or broadcasted for any other purpose without explicit prior written permission of Arajilla.
Who we are
Arajilla Retreat on Lord Howe Island
Our website address is: https://www.arajilla.com.au.
Contact us at reservations @ arajilla.com.au
Or phone +61 2 6583 2622
What personal data we collect and why we collect it
At Arajilla, the privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. Arajilla will not disclose identifiable user information to any third party without prior consent from you.
- We use Facebook Pixel in order to measure ad conversions or re-target advertisements on Facebook.
- We use Google services in order to measure ad conversions or re-target advertisements on Google.
What information is collected about you and how do we use it?
We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about Arajilla, make a reservation for accommodation, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name and postal address. In the event you opt to provide us with this information, we will only use it for the purpose specified by you at the bottom of the information gathering form. You are permitted to use a pseudonym where practicable.
- Your Name
- Your Phone Number
- Your Email Address
- Your Postal Address
- Your newsletter preferences.
Payment information is processed by third parties governed by there own privacy policies, and include information such as
- Your Name
- Your Phone Number
- Your Email Address
- Your Postal Address
- Your flight details
- Your newsletter preferences.
- Your credit card details
- Your Facebook cookie details
- Your Google cookie details
Personal Information collected on the Site may be used to:
- Register you as an Arajilla guest
- Plan and purchase resort accommodation
- Enter your email in our promotions
- Send marketing communications or surveys to you
- Respond to your questions or suggestions
- Improve the quality of your visit to our site
- Re-target advertising to you on Facebook and Google
Any information you enter into the forms on the Site are only used for Arajilla purposes or in joint promotions with partner. We do not sell, rent or share any of your personal information with any other party including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your data submitted by contact form is stored privately by Arajilla and may be transferred to a third party booking system if appropriate.
Your data submitted by subscribing to our newsletter is sent to MailChimp data servers (https://mailchimp.com/legal/privacy/).
Your data submitted by booking is sent to ResBook.com (https://www.resbook.com/privacy-policy) through the interface on thebookingbutton.com.au, run by SiteMinder (https://www.siteminder.com/legal/privacy/).
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Data submitted explicitly for the purpose of receiving newsletters and promotions will be retained indefinitely until the recipient chooses to unsubscribe from this service.
Data related to an enquiry or booking will be retained until it is deemed not necessary for proper business and legal purposes.
Permission for Use
If you decide to make an online reservation at the Site, you will be linked to a reservation interface and a third party booking engine (“Booking Engine”) provided by Booking Button. While it appears to be part of our site, the Booking Engine is in fact provided by a third party and is governed by its privacy practices. We understand that security remains the primary concern of online consumers and have chosen the Booking Engine Vendor carefully. We would like our Site visitors to feel confident about using the Site to plan and purchase their accommodations, so Arajilla is committed to protecting the information we collect. Arajilla ensures that information that is stored in our systems are protected from unauthorized access.
Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
Withdrawing Consent to Use
What data breach procedures we have in place
If a data breach occurs, such as if personal information that we hold is subject to unauthorised loss, use or disclosure, we will respond in line with the Office of the Australian Information Commissioner’s Data breach notification—A guide to handling personal information security breaches. We will aim to provide timely advice to you to ensure you are able to manage any loss—financial or otherwise—that could result from the breach.
Use of Aggregated Data
Arajilla is interested in improving the Site and may develop and offer new features and services. We monitor aggregated data regarding use of the Site for marketing purposes and to study, improve and promote use of the Site. In connection with such purposes, Arajilla may share aggregated data with third parties collectively and in an anonymous way. Disclosure of aggregated data does not reveal personal information about individual Site users in any way that identifies who they are or how to contact them.
Arajilla has two exceptions to these limits on use of personal information: Arajilla may monitor and, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets and/or rights of Arajilla from unauthorized use, or misuse, of the Site or anything found at the Site.
Arajilla may disclose information when required by law; however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual.
To enable features at the Site, Arajilla may assign one or more “cookies” to your Internet browser. Cookies, among other things, speed navigation through our Site, keep track of information so that you do not have to re-enter it each time you visit our Site, and may provide you with customized content. A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a web server to send small pieces of information or text by means of your browser and place them on your computer’s hard drive for storage. This text lets the web server know if you have previously visited the web page. Cookies by themselves cannot be used to find out the identity of any user.
Links Provided To Other Sites
Arajilla may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as Arajilla. Arajilla does not endorse, is not responsible for, or liable for any content, advertising, products, services, or other materials on, or available from, such external sites. The same applies to sites that may contain links to the Arajilla web site. We urge you to contact the relevant parties controlling these sites or accessing their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Arajilla does not promise that the web site will be error-free, uninterrupted, nor that it will provide specific results from its use or content, search or links on it.
The web site and its content are delivered on an “as-is” and “as-available” basis. Arajilla cannot ensure that files you download from the web site will be free of viruses, contamination or destructive features. Arajilla disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose.
Arajilla will not be liable for any damages of any kind arising from the use of this web site, including without limitation; direct, indirect, incidental, and punitive and consequential damages. Arajilla makes no guarantee of any specific result from use of this web site or use of this service.
Arajilla does not promise that the web site’s images and descriptions of products and services are at any time an exact reflection or presentation of the products and services offered by or available at Arajilla. The web site and its content are subject to change without prior notice. Arajilla disclaims all liabilities or warranties, express or implied, based on any differences of any kind between the descriptions of products and services on the web site and the actual features of products and services offered by or available at Arajilla.
In particular, the services and operational hours of certain beach, sports and other leisure facilities at Arajilla, as well as those of certain restaurants and bars are subject to change depending on weather conditions and other unforeseen circumstances.
Policy Modifications & Contacting Hotel
Arajilla reserves the right to change this Privacy & Disclaimer Policy at any time; notice of changes will be published on this page. Changes will always be prospective, not retroactive. If you have questions about our policies, please contact Arajilla on 1800 063 928
Arajilla Lord Howe Island Retreat & Spa
Old Settlement Beach, Lord Howe Island NSW 2898
Free call: 1800 063 928 Phone: +61 2 6583 2622
Fax: +61 2 6583 2904 Email: email@example.com