Cancellation & Refund Policy

Arajilla Retreat

General Cancellations

Cancellation within 50 days of arrival date: 30% forfeit of the total booking price.

Cancellation within 21 days of arrival date: 100% forfeit of the total booking price.

Covid Cancellations

*If your unable to travel due to COVID-19 government enforced border closures and lockdowns the following cancellation policy applies to your reservation:

Cancellation within 50 days: booking deposit may be refunded or can remain in credit to rebook with 24 months of cancellation.

Cancellation within 21 days of arrival date: reservation will remain in credit to rebook within 24 months of cancellation.

If you have tested positive to COVID-19 in the 14 days prior to travel or are in self-isolation within 7 days of travel, we will amend your travel dates without penalty (written documentation is required).

AMEX credit card fees are non-refundable.

Due to high demand for forward accommodation reservations, we strongly recommend you rebook your holiday as early as possible to avoid disappointment.  Please be aware your credit will not be valid beyond 24 months from date of cancellation.

Once the booking is reconfirmed normal payment and cancellation policies apply.

*Subject to change

Refund

No refund can be given in the event of non-arrival or for any unused services. We recommend that you consider travel insurance to protect you in the event of cancellation due to illness or unforeseen cause. Arajilla Pty Limited will not be responsible for any loss as a failure to so insure.

Liability

We do not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise of service providers over whom we have no direct control. Nor do we accept any liability for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event, which is beyond our control or which is not preventable by reasonable diligence on our part.

Arajilla Accommodation

Arajilla Restaurant

Relax & Unwind

About Lord Howe Island